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Latest post by Joris on Monday, 11 January 2021 07:52 CST
Hi there,
In couple occasions i am blocked by Admin tools using with Acymailing 6.
Many times with their drag and drop editor.
It is a block like this:
85.203.44.171 404 Shield 2021-01-09 13:25:45 UTC
With the url to ublock myself i can login again and delete the block.
I tried waf exceptions but still no luck.
Any idea what i can do or whitelist to prevent this from happening?
Hello,
it seems strange that Acymailing would trigger the 404 Shield block, such feature kicks in when a visitor tries to reach some WordPress pages on your Joomla website (ie wp-admin, wp-login.php etc etc).
I suspect you have a proxy in front of your server, so you're sharing the IP address with other visitors, triggering the block and causing all the people to get blocked.
Please run this quick test: visit the URL https://whatismyipaddress.com/ and write down the IP you see on screen. Then get inside Web Application Firewall, Administrator Exclusive Allow IP List and click on New. In the new page you will find the IP that Admin Tools is currently detecting.
Does it match with the previous one?
If not, it means that you have a proxy in front of you, but it's an easy fix. Get inside the Configure WAF page and on the first tab set the feature Enable IP Workarounds to Yes.
That should fix your issue.
Davide Tampellini
Developer and Support Staff
🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Hi David,
Thanks for your reply.
I have transfered this Acymailing from WP to Joomla.
So it could make sense.
Maybe some links, thumbs or whatever is a link to something WP.
So If this is the case i understand the situation and probably when all templates are changed in Joomla will disappear.
I have not a proxy so that is definitely not the case.
Thanks again.
Joris
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