Support

Hello Team,

I am writing after doing a lot of study on the site I have a problem with. The site throws Error 500 every time I login to the Admin Area. It loads up fine if I refresh the page. The global configuration cannot be saved at all as it throws blank page/error 500.

After checking all the plugins one by one each very carefully, I have realized that the behavior happens only when the Admin Tools are running.

I have followed the steps outlined in this post to ensure the Admin Tools are fully disabled and noticed that the error does not appear and he Global Configuration is also getting saved without issues.

To avoid any mishaps on the live site which can be visited by using this URL, I created a clone of the same site on a spare domain I was holding which can be seen on this URL.

I humbly request my lovely team to help me in his regard to solve this problem. Once I have a concrete solution, I will implement it on the live site.

I am looking forward to hearing from you soon.

Best Regards,

Syed H

Dear Nicholas,

Thank you for your helpful inputs. I am unable to make changes as it keeps throwing HTTP ERROR 500.

Please help.

Best Regards,

Syed H

Dear Nicholas,

 

Thank you for your helpful response. Please see the attached file with the link to a very brief video I made to demonstrate the problem I am facing.

I am looking forward to hearing from you soon.

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