Support

I am unable to log into the back end of the my website once I get past the firewall.  The website is www.estam.co.za

I get a 500 error.

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator at [email protected] to inform them of the time this error occurred, and the actions you performed just before this error.

More information about this error may be available in the server error log.

I contacted the hosting company and the seem to think the problem is with the Admin Tools plugin but I am not so sure as I can still access the front end,

I had the site restructured and I suspect that might be the problem but the host is adamant that the problem is with the plugin.  I tried disabling the plugin by renaming the main.php to main.disable.php but it still did not work

I would like a second opinion please

Many thanks and best regards

Julie Steffers

 

 

 

Hi NIcholas

 

Thank you for your response.  I renamed the file back to main.php since it is not the problem

 

Below is the email they sent me.  I believe they messed up somewhere

 

Thank you for your mail and we sincerely apologise for the delayed response to your query.   I have taken a look and it appears that you may have a plugin within your Joomla site which is blocking you from being able to access. I did a Google search ("You are a spammer, hacker or an otherwise bad person" joomla) and found the following forum discussion:   https://www.google.com/url?q=https://forum.joomla.org/viewtopic.php?t%3D933867&source=gmail&ust=1603457355466000&usg=AFQjCNFMAHFnekwr4Gp6DiJJBQrt1bpzjw">https://forum.joomla.org/viewtopic.php?t=933867   Based on the discussion in the above link, they suspect that the Akeeba plugin is causing this issue. This then led me to look for methods on how to disable Akeeba plugin on Joomla and I found the following article:   https://www.google.com/url?q=https://www.joomlashack.com/blog/joomla/disable-admin-tools/&source=gmail&ust=1603457355466000&usg=AFQjCNFn5F0tPcMJ0v6-cdFLTAvOQlQsFA">https://www.joomlashack.com/blog/joomla/disable-admin-tools/   I tested by going to the plugins/system/admintools/admintools folder within https://www.google.com/url?q=http://estam.co.za&source=gmail&ust=1603457355466000&usg=AFQjCNFCHfAhcUbhH36wICsWdLQfFYgdqQ">estam.co.za and renamed the main.php file to something else. I then browsed to the website and it displays web content. As I do not have login details and we should not have these login credentials of yours, I am unable to test.    Please check to see if you were to rename plugins/system/admintools/admintools/main.php to plugins/system/admintools/admintools/main.php-disable and then test to see if you are able to access the back end once more.      Kind Regards, Raudhah Saturnyne Customer Service Consultant Support xneelo (Pty) Ltd

SA Contact Centre: 0861 0861 08
International: +27 21 970 2000

Thanks Nicholas

I have discovered the solution thanks to the excellent information on your site.  When the site was restructured the host did not change the Path to the Tmp folder and the Path to Log folder.  This interfered with Akeeba Admin Tools and I could not get into the backend.

It has been corrected now.

Thank you so much for your excellent support.

Have a lovely day further

Kind regards

Julie

 

 

 

 

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