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Admin Tools

#33279 cPanel public_html folder access permissions

Posted in ‘Admin Tools for Joomla! 4 & 5’
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Environment Information

Joomla! version
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PHP version
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Admin Tools version
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Latest post by on Monday, 20 July 2020 17:17 CDT

anwordinternational

cPanel public_html folder access permissions

After I installed Admin Tools, my public_html/product-1 could not be accessed. It is a pure html file. It is currently showing 404 status. I read the file but the modification was not successful. Can you tell me how to add the access right?

dlb

Let's make sure that the problem is indeed caused by Admin Tools. In order to do so, try the following:

1. Try to replicate the issue after disabling the "System - Admin Tools" plugin. If you can still replicate the issue, it is not caused by Admin Tools. Disabling that plugin means that Admin Tools code (including the Web Application Firewall) is not running on your site.

2. If you suspect an issue with the .htaccess file, replace its contents with the contents of the stock htaccess.txt file shipped with every version of Joomla!. If you are on GoDaddy please wait for 1-30 minutes for the changes to be effective. Then, retry loading the problem page. If you can still reproduce the error, then it is not caused by .htaccess Maker.

If doing any of the above resulted in the issue still occurring, it's not related with Admin Tools and we can't help you. If doing any of the above did stop the issue from occurring, we'll have to do some troubleshooting.



Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


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My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

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