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#33225 IPV6 IP - Admin Whitelist - user Blocked nothing in Security Log

Posted in ‘Admin Tools for Joomla! 4 & 5’
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Latest post by on Wednesday, 15 July 2020 17:17 CDT

Monday, 15 June 2020 14:09 CDT

Darrren-H

Hi,

I have a user set as Admin (not super user) her IP has recently changed - she had access to admin area the other day. 

She has been blocked and receiving spammer message but there is no trace of a block, IP in blacklist, I've used the unblock IP function and still no success.

Any where else I can look?

Best regards,

Darren.

 

 

 

Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!

Monday, 15 June 2020 14:22 CDT

dlb

Darren,

Is it just the one user blocked or is everybody blocked?  If it's just one user, and they are getting the "Bad person" message, then the IP has to be in a black list somewhere.  Please double check the Site IP Blacklist and the Auto Ban List.

The only other reason I can think of would be if you're using the IP Whitelist.  You said her IP changed, did you add the new IP to the whitelist?  That should still leave a message in the log and block lists.



Dale L. Brackin
Support Specialist


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Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


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Wednesday, 15 July 2020 17:17 CDT

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This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2020-07-15 17:17 CDT

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