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#33198 RSFormsPro submission blocked by admintools

Posted in ‘Admin Tools for Joomla! 4 & 5’
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Latest post by on Saturday, 11 July 2020 17:17 CDT

Thursday, 11 June 2020 12:53 CDT

dfirsching
Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!

HELP, my RSForms Pro form submission is blocked by admintools, how do I fix that?

Thursday, 11 June 2020 12:56 CDT

dfirsching
I should add that it is only happening with one form on the site but it is a critical one and it worked previously. Just in a bit of a panic to locate the answer, continuing to look.

Thursday, 11 June 2020 12:57 CDT

dfirsching
It is a form embedded in an article. One in its own page is working.

Thursday, 11 June 2020 13:04 CDT

dlb
Before we get scientific, let's try a wild guess.

Go to Web Application Firewall, Configure WAF, on the Request Filtering tab, set "CSRF/Anti-spam form protection (CSRFShield)" to Basic or No.


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Thursday, 11 June 2020 13:15 CDT

dfirsching
OK, I JUST found it while you were answering this.
Gosh, it had been working so I don't know why that changed.
Thanks!
So glad I was checking Google Analytics and became suspicious, so found that it needed fixing.
Have a great day and thanks for the quick response.

Thursday, 11 June 2020 13:29 CDT

dlb
You're welcome!


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Saturday, 11 July 2020 17:17 CDT

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2020-07-11 17:17 CDT

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!