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Reply to ticket #32925 – How to Allow an Administrator to Login if their IP changes

Good day,

Apparently I must be missing something in Admin Tools Web Application Firewall preventing an new Administrator from make changes to the template, as their IP is no longer being blocked, and they have access.

Attached are the user privileges set. And the New Admin states they can not access the desired area:

"To edit your template / module we would need access to the Extensions -> Manage menu item which I am sorry to say is currently unavailable to us."

I guess I must me missing a setting in Admin Tools preventing this?? Hmmm

Kinda stuck - do you have suggestions in a setting which I am missing in Admin Tools?

Thank you - Drew

Drew,

I'm confused. #32925 refers to adding IP addresses to the Administrator Whitelist. Your topic suggests that you need an answer on the same topic but the third party is requesting access to the Manage, Extensions menu item which requires Super User access. You appear to have only granted Administrator group access.

I think this is a group issue, not an Admin Tools issue. If I'm wrong, please give me more information about what you're trying to do.

Hello Dale,

Thank you. You are correct. I should have thought this though even further in thinking Admin Tools may have been blocking something. My mistake.

Thank you though for your time.

- Drew

You're welcome! I'm glad you got it worked out.

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