Support

Admin Tools

#33062 Compatibility

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by nicholas on Monday, 18 May 2020 11:50 CDT

Sunday, 17 May 2020 18:25 CDT

rflwebmaster
I've recently been assigned to be the Web Site Administrator of our organization. I found that our currently installed version of Admin Tool Pro is 4.3.1. Our subscription has been out of date for some time. I rectified this today by subscribing to Akeeba for both Admin Tools and Backup.

When I'm in Joomla and go to Components and then Admin Tools, nothing shows up. This is clearly because we have an outdated version of Admin Tools.

My question is: If I install the latest version (5.6.0), will our current settings be carried over to the new Admin Tools?

Thank you,

David Troyan
Edited by rflwebmaster on 2020-05-17 18:25 CDT

Monday, 18 May 2020 00:10 CDT

nicholas
That's a really old version you've got there :) You do not see an update because the extension type the Joomla! extensions updater sees changed from component to package. We kept a transitional update stream for old installations for just over two years, allowing you to automatically update to an early 5.x release so that we could change the update information with Joomla which would allow it to find the update to the latest 5.x release. This transitional update stream was removed in January 2020.

Regarding your question, the settings should be transferred correctly by manually upgrading to the latest Admin Tools 5.x release. To do that just install Admin Tools Professional 5.3.1 twice in a row, without uninstalling it before or in between. This ought to work.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 18 May 2020 09:04 CDT

rflwebmaster
Hi Nicholas,

I have been trying to find version 5.3.1, but I get nowhere (403 Access Forbidden). On the Akeeba Compatibility page, there are links to 5.2.1, 5.5.5, and 5.60. Should I install one of these versions (or each version in turn).

Something similar is happen with Backup Pro. Joomla lists our updates from 5.6.3 to 6.4.2.1 But the compatibility page lists 6.4.0, 7.0.0., 7.0.1, 7.0.2, and 7.1.0 which should I use for my upgrade?

Thank you,

David Troyan

Monday, 18 May 2020 11:50 CDT

nicholas
Apologies, version 5.3.1 is an old version. I don't know why I typed that. I think somewhere between reading you're using 4.3.1 and thinking you should upgrade to 5.6.0 I ended up typing the wrong version number.

The current version at the time of this writing is 5.6.0 and that's the version I meant to ask you to use.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!