Support

Admin Tools

#33040 unusual rescue address

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by on Sunday, 14 June 2020 17:17 CDT

malcolmh
The following was in the admin tools message from hawktech.co.uk in response to a 404 block
If you are the administrator of this site and have blocked your own IP address on accident please visit https://www.perthmarquees.co.uk/administrator/index.php?admintools_rescue= *******
This has now happened several times but with different doamin names in the rescue url, however they all appear to be registered with fasthosts and refer to a security certificate for the same company for all domains. which seems to be the controlling group for them
What is happening

nicholas
Akeeba Staff
Manager
You need to talk to your host. They have set up Apache incorrectly. Namely, the virtual host entry for your site is the first virtual host entry Apache loads. Moreover, Apache does not have a catch-all, default virtual host.

What happens is that the sites whose domains you see used to be hosted on the same server as you. Somewhere out there there's a stale DNS record pointing that domain to the same IP address as your server. Therefore someone's computer tries to hit the server your site is hosted on to retrieve that site that's no longer there.

On a correctly installed Apache there's a default, catch-all virtual host which returns an error quickly and is done with it.

On your server, the host never bothered to do that – probably because they thought they can simply leave the default cPanel installation intact. Since the first virtual host Apache loaded was yours all that junk traffic ends up on your site.

Apache sets the HOST environment variable to the hostname it has received in the request. Joomla reads that on every request and uses it for constructing URLs. This is a good feature; it is why you can serve the same Joomla installation from different domain names without having to redo the site from scratch.

The problem is a simple omission on the part of your host. Tell them to fix it. It's not a big deal and can happen to everybody – we even saw that in one of the big name hosts we're using ourselves.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!