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Admin Tools

#32962 admintools blocking administrator on Joomla sites newly updated to 3.9.18

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by on Wednesday, 03 June 2020 17:17 CDT

Saturday, 02 May 2020 02:23 CDT

zT-l0ve
Hello,
Admintools is blocking administrator on Joomla sites newly updated to 3.9.18 and using the correct /index.php?xxxx url
Renaming main.php removes the block. Restoring it restores the block.
Everything worked ok before the update to 3.9.18
I welcome your advice.
Best regards,
Terry

Sunday, 03 May 2020 20:49 CDT

dlb
Terry,

What happens when "it doesn't work"? I assume you are redirected to the home page.

That would indicate a problem with the Secret URL Parameter. That can be found in Web Application Firewall, Configure WAF, on the first tab. Please double check that against what you're using to log in.

It doesn't make any sense that this would occur on a Joomla! update.


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Sunday, 03 May 2020 21:23 CDT

zT-l0ve
Dale,

Thanks for your response.

It shows the login screen, then when I enter the username and password it just hangs rather than entering the admin site or redirecting to home page.

If at that point, while it is hanging, I rename main.php, it instantaneously opens the administrator site without any further input.
Edited by zT-l0ve on 2020-05-03 21:24 CDT

Sunday, 03 May 2020 21:26 CDT

zT-l0ve
Addendum...
after 6 minutes of hanging, the administrator site has just opened.
Tested again, this time 7 minutes hanging before opening
Edited by zT-l0ve on 2020-05-03 21:34 CDT

Sunday, 03 May 2020 21:29 CDT

dlb
Ah! It is trying to send you an email about a successful administrator login, right? It can't send the email so it appears to hang.

The problem is in the Joomla! mail setup in Global Configuration.

Some hosts are getting really picky about what email you send. For some of them, their security settings require that the email domain matches the domain name of the site.


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Sunday, 03 May 2020 21:58 CDT

zT-l0ve
Spot on.

I changed mailserver in same session as Joomla update and had not thought there could be a connection to login.

Many thanks!
Edited by zT-l0ve on 2020-05-03 21:59 CDT

Sunday, 03 May 2020 22:13 CDT

dlb
You're welcome!


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Wednesday, 03 June 2020 17:17 CDT

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2020-06-03 17:17 CDT

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