Support

Hello,

I'm having an issue with the Zoho integration within RSforms Pro. This only occurs when Admin Tools is enabled.

This is the error I am receiving when you re-open a saved form that has the Zoho integration enabled:

Error
Zoho CRM: ZohoOAuthException Caused by:'Exception while fetching access token from refresh token - access_denied' in /home/public_html/administrator/components/com_rsform/helpers/zohocrm/oauth/client/ZohoOAuthClient.php (132)

I did create a .htaccess file with the htaccess maker, would adding the below line to "Allow direct access, including .php files, to these directories" be the correct fix?:
administrator/components/com_rsform/helpers/zohocrm/oauth/client

Thanks,
John

John,

Yes, I think your solution will work. But our goal is to make the smallest hole in your security that we possibly can and still let the extension work. Let's try adding:

administrator/components/com_rsform/helpers/zohocrm/oauth/client/ZohoOAuthClient.php

To "Allow direct access to these files" and see if that makes it go.

Hi Dale,

Excellent, that worked perfectly!

Thank you!
John

You're welcome!

If you find other functions in Zoho that don't work, you may have to use your idea. At some point it doesn't make sense to run down every php file for every function and allow it. You just allow the folder and be done with it.

This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.