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#32502 EB checkin for Events booking stopped working after admin tools was installed

Posted in ‘Admin Tools for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by on Friday, 20 March 2020 18:17 CDT

albaweinman
Hello,

Our EB checkin app is no longer submitting ticket numbers to Event booking after admin tools was installed.
We tried disabling the firewall changing main.php to main-disable.php but it does not disable it.

You can find information about EB Checkin in the following site:
http://eventbookingdoc.joomservices.com/advanced-features/check-in-registrants

We appreciate your help

Alba

tampe125
Akeeba Staff
Hello,

most likely such app is accessing a file directly on your server, without using Joomla main index.php entry point.
Such kind of requests are blocked by Admin Tools by default, you have to add an exception inside the Htaccess Manager page.

So, in order to keep things works do the following:

- Replace your .htaccess file with Joomla default one
- Search in EB documentation or contact his support what's the callback URL that the app is trying to access to your site
- Add such file inside Htaccess Manager page in the field Add direct access to these php files
- Save and regenerate the .htaccess

That should fix your problem.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

albaweinman
Hello Davide,

Thank you for your reply. We contacted Events Booking and here is their response:

*****
EB Checkin APP (basically, a mobile APP) access to the API via an URL. The URL is:

https://domain.com/index.php?option=com_eventbooking&task=scan.eb_qrcode_checkin&api_key=[API_KEY]

So the request is still via index.php file of the site, not via separate php file on the server. Maybe you should contact the developer of EB Checkin APP (his email is [email protected] ) and ask him to check it further (maybe he should check the response of the request to see if it's being blocked or not)

Regards,

Tuan
-----
******

According to what they said, the correct URL should be:
https://albaweinman.com/index.php?option=com_eventbooking&task=scan.eb_qrcode_checkin&api_key=[982444bb12654]

I know exceptions should be entered similar to this:
administrator/components/com_akeeba/restore.php
administrator/components/com_joomlaupdate/restore.php
components/com_jbusinessdirectory/assets/upload.php

But how would I enter the exception for the URL they provided? How can I know that php file the API uses?

We appreciate your help.

Thank you
Alba

tampe125
Akeeba Staff
Good, they're following Joomla best practices, that's a good thing.
I'd suggest to contact the EB Checkin APP developers, too, as they suggested,. In the meantime you can replace your current .htaccess file with Joomla default one.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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