Support

When they using Helix3 platform (Joomshaper) and use Admin Tools with adjusted/configured .htacces file.
The problems are:
- Unknown joomla (not to update)
- Unknown extensions (not to update, error)
- Save (& close) pagebuilder pro not possible. The spinner keeps on turning and turning.
When i restore old .htaccesss everything works correctly.
I currently have 3 sites with all the same issue.

I am sorry but I do not understand your first two points, about the unknowns. Can you please try to restate them?

Hi Dale,

In the controlpanel at the left side, there is the section 'Maintenance'.
Underneath there is the usual list:
Joomla is up to date
All extensions are up to date
But now there is displaying:
- Unknown joomla
- Unknown extensions

Thank you, now I understand. Those two are easy, they aren't caused by Admin Tools. This is part of Joomla!'s update system. Go to Extensions and Update. Click the Clear Cache button. Click the Find Updates button. That usually fixes it. The cache gets stuck and won't update sometimes.

The third problem is probably Admin Tools. Please see the discussion at https://www.akeebabackup.com/documentation/troubleshooter/athtaccessexceptions.html for examples on how to figure out what is causing the issue.

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