Support

Just upgraded from Admin Tools Core to Pro. All went well. Looked at all the options, added email contact, and answered questions in htaaccess maker. Put in secret URL parameter and all seemed well. As before upgrade all worked until I went to update my statistics tracker AWSTATS. "Forbidden . You do not have access to open this resource". In the window tab 403 Forbidden.

I assume this is down to permissions. I have checked the permissions configuration and fix permissions, saving and running both to ensure. I have checked direct on the file manager of my web host. Folders 755, files 644.

I have looked over the Firewall for anything to a lay person as being obvious. Looking at past tickets and videos I allowed Site Templates to yes but not change. Although past tickets talk about 403 Forbidden I do not seem to find an answer for me.

I have also looked at the hta accessmaker. I have specified the folder in Fine Tuning backend and frontend directories allowed. No change. I even put it in the section to allow direct access to folder. No change.

I also have one or two short audio clips on the site. File extension mp3. MP3 is already listed as allowed exceptions in hta access file but again get the same message.

I will have no doubt overlooked something very simple. Although technically minded and have some computer logic I am not tech/web savy. I am sure I am looking in the right area, ie permissions but am now stumpped.

Hope someone can offer advice. Pleae remember I am not web savy including terminology.

All else is fine.

Since posting I have continued to try and resolve, I am sure it is a simple click or text.

Solved the none playing of mp3 files. In htaaccessmaker, under Exceptions I have placed the filenames under "Allow direct access to these files". now have access.

Having previously already done the same for "Direct access, except .php files to these directories" for my statistics folder and making no difference I am suprised it has worked for the mp3 files.

Writing this update ticket noted the important words "except .php files". Have deleted the folder from that Exceptions box and put it in the one below "Direct access, including .php files to these directories" and now get this error message "A file permissions error has occurred. Please check the permissions on the script and the directory it is in and try again." with no 403 Forbidden text in the window tab.

Will keep working on why my statistics folder lock down. If any one has an answer for this I am all ears.

Many thanks

Resolved my Statistics issue. Decided to rename directory and reinstall a fresh direct on the web hosting portal. Install created folder with permission 711 not 755. Permissions configuartion picked up new as 711 and showed the renamed old file as 755.

I saved and applied the custom permissions, ran fix permissions and still gave the permission error message, not 403 Forbidden. Deleting and reinstalling the statistics, not saving and applying custom and running fix file permissions within Admin Tools, all is fine. Lets just hope I do not have to run fix file permissions as I note it changes it to 755!

Just need to move my statistic data files over and delete the old renamed statistic folder and a few hours of problem solving dealt with.

I think this ticket can be closed.