Support

Admin Tools

#32188 Could not resolve host: geolite.maxmind.com - unhandled Exception

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by DaveOzric on Thursday, 02 January 2020 08:38 CST

DaveOzric
The page asked me to submit this. I got this trying to update the location database.

Would you like us to help you faster?

Save this page as PDF or HTML. When filing a support ticket please attach that PDF or HTML file.

Why do we need all that information? This information is an x-ray of your site at the time the error occurred. It lets us reproduce the issue or, if it's not a bug in our software, help you pinpoint the external reason which led to it.

What about privacy? Attachments are private in our ticket system: only you and us can see them, even if you file a public ticket, and they are automatically deleted after a month.

nicholas
Akeeba Staff
Manager
Please read this announcement https://www.akeebabackup.com/news/1727-removal-of-geographic-ip-features-from-akeeba-software.html

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

DaveOzric
Sorry, I did not know this. I'll start removing it from my sites.

Thank you

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!