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Admin Tools

#32136 On the order

Posted in ‘Admin Tools for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by on Wednesday, 15 January 2020 17:17 CST

Saturday, 14 December 2019 05:50 CST

rczelk
EN
Hello
I made the order, but I made a mistake I wanted to order Akeeba Backup PRO, and if I didn't want to, I ordered Admin Tools Joomla, can we change it?
I installed it on one page only and then I realized that this is not it.

I apologize for all the confusion about this.
greetings
Robert.


PL
Witaj
dokonałem zamówienia, ale pomyliłem się chciałem zamówić Akeeba Backup PRO, a nie chcący zamówiłem Admin Tools Joomla, czy możemy to zmienić.
Zainstalowałem to tylko na jednej stronie i wtedy się zorientowałem się, że to nie jest to.

Przepraszam za całe zamieszanie z tym związane.
Pozdrawiam
Robert.

Monday, 16 December 2019 00:12 CST

nicholas
I see that you downloaded Admin Tools Professional twice after subscribing. Normally I would decline converting your subscription according to our Terms of Service.

However, what I see could be plausibly be someone confused as to whether Admin Tools and Akeeba Backup are different packages.

As a director of the company I decided to make a special exception to our Terms of Service for you; there's reasonable doubt and it's Christmas, so why not? I converted your subscription to AKEEBABACKUP. However, I am reducing its length by 2 months to account for your download of Admin Tools.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 16 December 2019 05:33 CST

rczelk
EN
Hello
Thank you so much for understanding and changing your subscription.
Admin Tools was downloaded once and installed on one page, because I did not notice that this is not the component.
But in add-on downolads ids with Download ID (Main ID) I pressed the CHANGE icon and then the DOWLOAD ID changed.

Can I test your Admin Tools for 2 months because it is possible that thanks to this mistake I will also buy this software.

Write if you agree if I do NOT uninstall it from my site after receiving a message from you.

greetings
Robert.

PL
Witaj
Dziękuję tobie bardzo za zrozumienie i zmianę subskrypcji.
Admin Tools pobrałem raz i zainstalowałem na jednej stronie, bo nie zauważylem że to nie jesten ten komponent.
Ale w add-on downolads ids przy Download ID (Main ID) nacisnąłem ikonę CHANGE i zmienił się się wtedy nr DOWLOAD ID.

Czy mogę przetestować twoje narzędzie Admin Tools przez 2 miesiące bo nie wykluczone, że dzięki tej pomyłce zakupię także to oprogramowanie także.

Napisz czy wyrażasz na to zgodę jeśli NIE odinstaluję je ze swojej strony po otrzymaniu od ciebie wiadomości.

pozdrawiam
Robert.

Monday, 16 December 2019 10:41 CST

nicholas
I agree. Please do try Admin Tools for as long as you need.

I can also clarify why I made my decision to reduce the subscription by two months. Once you download a component from us you can use it without any limitation. It does not need the Download ID to work; it only uses the Download ID to download updates. Since you already downloaded Admin Tools Professional I thought you would end up using it, even if just to try it out. Therefore I reduced the subscription length to cover the cost of downloading a single version of Admin Tools that you cannot update or request support for.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 15 January 2020 17:17 CST

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2020-01-15 17:17 CST

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

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