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#31980 User can no longer access site

Posted in ‘Admin Tools for Joomla! 4 & 5’
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Environment Information

Joomla! version
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PHP version
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Admin Tools version
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Latest post by on Wednesday, 11 December 2019 17:17 CST

PeterAnthony
Hi,
A developer was given temp superuser access. It expired and he didn't notice I had given him access details.
he got the message saying he's a spammer or bad person.
He now says he can no longer even access my site, so he can't even use the new access password.

How do I resolve this?

Thanks

tampe125
Akeeba Staff
Hello,

most likely he got blocked. You should get his IP address and then unblock him by deleting his IP address within the page Unblock an IP, in the Web Application Firewall page.
In this way he will be able to reach your site.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

PeterAnthony
Thanks much. It seemed to have resolved itself after a few hours, but I'll note your solution for next time it happens.

tampe125
Akeeba Staff
You're welcome!

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

System Task
system
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