Admin Tools

#31980 User can no longer access site

Posted in ‘Admin Tools for Joomla! 4 & 5’

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Environment Information

Joomla! version

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PHP version

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Admin Tools version

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Latest post by on Wednesday, 11 December 2019 17:17 CST

Friday, 08 November 2019 09:38 CST

PeterAnthony

Hi,
A developer was given temp superuser access. It expired and he didn't notice I had given him access details.
he got the message saying he's a spammer or bad person.
He now says he can no longer even access my site, so he can't even use the new access password.

How do I resolve this?

Thanks

Friday, 08 November 2019 10:24 CST

tampe125

Hello,

most likely he got blocked. You should get his IP address and then unblock him by deleting his IP address within the page Unblock an IP, in the Web Application Firewall page.
In this way he will be able to reach your site.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Saturday, 09 November 2019 13:44 CST

PeterAnthony

Thanks much. It seemed to have resolved itself after a few hours, but I'll note your solution for next time it happens.

Monday, 11 November 2019 02:34 CST

tampe125

You're welcome!

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 11 December 2019 17:17 CST

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system

This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

Edited by on 2019-12-11 17:17 CST

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