Support

Admin Tools

#31933 Warning You do not have access to the Administrator section of this site.

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by on Wednesday, 27 November 2019 17:17 CST

Monday, 28 October 2019 05:18 CDT

aceberlin
Hello,

from yesterday to today I can't login in my backend :(
I see only the message: "Warning You do not have access to the Administrator section of this site."

I try is with the https://myPage.de/administrator/[email protected] but this don't work.
I found here the information to try to rename the main.php – but without a result. I try to find is something wrong in the htaccess but here is all fine.

Do you have a idea for us?

Monday, 28 October 2019 08:46 CDT

tampe125
Hello,

this message is sent by your Joomla installation, not Admin Tools.
It seems that your user account no longer has access to the backend. Can you please try with a Super User account?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 27 November 2019 17:17 CST

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2019-11-27 17:17 CST

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!