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Admin Tools

#31717 Admin tool error when access Submenu Mange page in joomla

Posted in ‘Admin Tools for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by on Sunday, 06 October 2019 17:17 CDT

Thursday, 05 September 2019 01:50 CDT

exporthelp
Dear Sir/ Madam

We are using your "Admin Tool" extension for our website at: https://globallinks.asia
Our website use Joomla. Now i have some problems when i access "Megamenu" in template to fix our Megamenu. I can't access it and receive a notice:

"This request is blocked by Admin Tools. Please change this message in the component's options. If you are the administrator of this site and have blocked yourself on accident please visit https://globallinks.asia/administrator/[email protected] where ...."

Unfortunately, i can't find this in admin too mange page

Can you guide me fix this problems

Thank and look forward to haring from you soon

Best regards
Ryan

Thursday, 05 September 2019 02:43 CDT

tampe125
Hello,

first of all, we need to understand the reason of the block.
As soon as your request is blocked, please get inside Admin Tools, Web Application Firewall, Security Exception page and take a look at the first entry.
What's the reason for the block? What's the blocked URL?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 05 September 2019 21:32 CDT

exporthelp
Hi Davide

Thank for your information

I have fixed this problems. I have change allow template from No to Yes

Thank for your support

Best regards
Ryan

Friday, 06 September 2019 03:25 CDT

tampe125
You're welcome!
That was exactly the solution I was going to try.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Sunday, 06 October 2019 17:17 CDT

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2019-10-06 17:17 CDT

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