I just purchased Admin Tools and installed it on my site. I went through the setup process and turned on Administrator password protection. Now I can not access the backend. I have tried all the suggestions on your support page and it is still asking me for a username and password. How can I regain access to the backend?
#31651 Admin tools locked me out
Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket
Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Environment Information
Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a
Latest post by on Friday, 20 September 2019 17:17 CDT
Tuesday, 20 August 2019 18:37 CDT
ccarter72
Tuesday, 20 August 2019 20:36 CDT
dlb
The extra user ID and password are triggered by the .htaccess and .htpasswd files in the /administrator folder (NOT the root). Please rename or delete those files.
You will be able to re-establish the protection from the main menu in Admin Tools once you get logged in.
You will be able to re-establish the protection from the main menu in Admin Tools once you get logged in.
Dale L. Brackin
Support Specialist
English: nativePlease keep in mind my timezone and cultural differences when reading my replies. Thank you!
????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)
Tuesday, 20 August 2019 20:40 CDT
ccarter72
There is no .htaccess or .htpasswd in the administrator folder.
Tuesday, 20 August 2019 20:46 CDT
dlb
Both are hidden files. You would need to set your FTP client or file manager to display hidden files.
Dale L. Brackin
Support Specialist
English: nativePlease keep in mind my timezone and cultural differences when reading my replies. Thank you!
????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)
Tuesday, 20 August 2019 20:51 CDT
ccarter72
That worked. I could see them from the server side but not through ftp.
Thank you.
Thank you.
Tuesday, 20 August 2019 20:58 CDT
dlb
You're welcome!
Dale L. Brackin
Support Specialist
English: nativePlease keep in mind my timezone and cultural differences when reading my replies. Thank you!
????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)
Friday, 20 September 2019 17:17 CDT
System Task
system
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