Support

Admin Tools

#31546 Joomla upgrade not working

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

uzbaby
Hello dear develppers,
Recently I found that Joomla doesn't show any new update information.
As I do not know about extensions update I couldnt realize that there is new update versions.
But after Joomla announced about new release 3.9.9 and then 3.9.10 I also didn't get update maintenance in Joomla Admin.

If I mannually want to update to new version it says you should update via Joomla core. But Joomla core shows no update available.

What should I change in security settings so that update start to show?

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!