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Admin Tools

#31497 Unhandled exceptions

Posted in ‘Admin Tools for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by on Saturday, 03 August 2019 17:17 CDT

Wednesday, 03 July 2019 04:51 CDT

kinisis
Hi.
I received the below email messages and I can't understand what happened.

1st
A PHP Exception occurred on your site. Here you can find the stack trace:

Exception Type: JDatabaseExceptionConnecting

File: /home/......../public_html/libraries/joomla/database/driver/mysqli.php

Line: 173

Message: Could not connect to MySQL server.

2nd
A PHP Exception occurred on your site. Here you can find the stack trace:

Exception Type: Joomla\Filesystem\Exception\FilesystemException

File: /home/........./public_html/libraries/vendor/joomla/filesystem/src/File.php

Line: 126

Message: Joomla\Filesystem\File::delete: Failed deleting inaccessible file 1.joomla_update.php

I tried to find the meaning but without success.
Could you tell me what these messages mean?

Thanks in advance.
Giorgos
Edited by kinisis on 2019-07-03 04:51 CDT

Wednesday, 03 July 2019 05:10 CDT

tampe125
Hello,

it means that two fatal errors happened to your site, triggered by visitors.
Admin Tools has a feature to intercept all of those fatal errors and report back to you, so you can inspect what happened and try to troubleshoot the problem.
You should have received a very detailed log, or you only got few lines?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 03 July 2019 09:34 CDT

kinisis
Thank you for the explanation.

I attach the 2 messages.

I have to do something ?

Regards
Geiorgos

Thursday, 04 July 2019 03:01 CDT

tampe125
Looking at the debug trace, it seems that those exceptions are caused by two different extensions:

  1. The first one seems to start from the com_sppagebuilder component. You should get in touch with them and report the issue to them
  2. The second one happens when Joomla tries to create a new log file for its internal logging. You should review your filesystem permission since it seems it can't create the file.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Saturday, 03 August 2019 17:17 CDT

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2019-08-03 17:17 CDT

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