Support

Have been using Admin Tools for years, seamlessly.
Just tried accessing it via backend (Components -> Admin Tools), and get the following popup:

This page isn’t working
my_domain.net is currently unable to handle this request.
HTTP ERROR 500

I'm pretty sure I accessed it a few months ago, and since then, as far as I know, nothing has changed. I've certainly not done any manual updates to anything on the site.

I have just updated my 'Admin Tools' Akeeba subscription to be able to load in the latest version of Admin tools, but wary of doing anything while I have this error.

yes, my subscription had run out in 2017 or 2018, but no I had not downgraded anything, and as I mentioned, just now got this message.

On the 'updates' page in Joomla, it still shows:
Admin Tools Professional package - 4.3.0 - advising upgrade to 5.3.0.

As I have now just renewed my subscription, should I go ahead and click the 'update', which will presumably update it to PRO 5.3.0
Not sure what you mean by 'twice in a row'.

I just want to be double sure that this will not cause any problem with the actual site itself. At moment, only issue is I can't access Admin Tools from Back end. But the site is up and seems to be behaving OK

I presume, I should take an Akeeba backup before hand, just in case?

thanks

Hi again
I've updated admin tools (installed twice as recommended).

I now have access to admin tools again from back end.
All my settings were retained.

One thing I've now noticed is that the "Administrator secret URL parameter" no longer seems to be working.

So before, it was not possible to use the URL my_domain/administrator in order to login backend.
If I typed the above, it would re-direct to my main site.

I had to use: my_domain/administrator/index.php?my_secret_key in order to log into back end.
Now, the site is allowing me in via the normal my_domain/administrator url.

I've checked, and the secret key is active, and I updated it, just in case.

Any ideas?

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This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.