Support

Admin Tools

#31213 There was a new sign-in...

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by trlbldr on Tuesday, 09 April 2019 06:28 CDT

trlbldr
Suddenly - over the past week, that is - users of our website (https://usncva.org) have been receiving messages such as this:

"There was a new sign-in with the account: [username]

Device: Windows
Browser: Edge
IP Address: 208.104.148.17 NOTE: This email was automatically generated from US Naval Cryptologic Veterans Association (https://usncva.org). "

1. In this particular case, the alleged login attributed to my username; I am the Super User and Akeeba AdminTools is configured to disallow front-end logins by Super Users. Further, I made no such attempt.
2. The email header clearly shows the originating IP as that of our website, hosted by Rochen.
3. Other users, not Super Users, are now receiving such notices.
4. The IP address listed points back to 'ipinfo.io', not to ip-lookup.net.
5. Community Builder is not configured to send emails notifying users that they have logged in to the front-end.
6. AdminTools is configured to notify me, the Super User, of every login attempt to the admin backend of our website.

Rochen insists that their server (Linux) is properly configured and that no malware has been found on it.

Any suggestions will be keenly appreciated.

Sincerely,

Don White

Don White

nicholas
Akeeba Staff
Manager
Admin Tools does not send emails on frontend user login. It only sends emails, if configured to do so, for backend logins. Not just backend users, but logins originating from the backend. I believe that your issue is unrelated to Admin Tools.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

trlbldr
Thank you!

Don White

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!