Support

Hi,
I'm not having a good time with this component. After all the problems with constantly being blocked I now cannot create a Temporary super user. I have the admin tools protected with a password. I entereded the password and created a superuser and then got Error Access denied.

I was afraid to just delete the password that's there, (there is no option to simply turn it off) and so I set permissions access to no, but no change.

This is making me regret purchasing this component now. Nothing is easy with it.

Here's a link to a video showing the experience. https://www.dropbox.com/s/2evvg1ju3nbakyy/Tempsuperuser%20not%20working.mp4?dl=0

Peter

Peter,

You have had a rough time with Admin Tools. But the GeoIP problem that was locking you out was very unusual. It gets easier.

This is a problem that gets everybody once. Go to Web Application Firewall, Configure WAF, one the Hardening Options tab, set "Disable editing backend users' properties" to No. Then you'll be able to create the Temporary Super User.

Thanks. I actually had done that once and was already able to create on Temp superuser. I have no recollection of resetting it back to Yes, but I guess I did.

Anyway done now.

Thanks. It worked.

You'e welcome!

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