Admin Tools

#31162 Can't update via Joomla

Posted in ‘Admin Tools for Joomla! 4 & 5’

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Environment Information

Joomla! version

n/a

PHP version

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Admin Tools version

n/a

Latest post by on Wednesday, 01 May 2019 17:17 CDT

Wednesday, 27 March 2019 10:49 CDT

aashish108

Hi, I am unable to update my extension via Joomla. I have read the other support tickets and did the clear cache/rebuild updates again and again to no avail. How to proceed? I know I can manually update but I would rather fix the auto updater please.

Warning
Error connecting to the server: 403

Error
Failed to download package. Download it and install manually from https://www.akeebabackup.com/component/ars/?view=Item&task=download&format=raw&id=4590&dummy=my.zip.

Many thanks

Wednesday, 27 March 2019 10:56 CDT

nicholas

Based on the URL that gives you the error, you have not entered your Download ID in Akeeba Backup, Admin Tools and Akeeba Ticket System. Please go to https://www.akeebabackup.com/instructions.html and follow the instructions for each component.

After you enter the Download IDs you will need to once more clear the update cache and fetch updates again (Joomla caches the download URL, currently missing the necessary download ID, until you do that).

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Saturday, 30 March 2019 13:21 CDT

aashish108

Hi, thanks for the reply. I did make sure many times that the download ID was correct though?

Monday, 01 April 2019 01:15 CDT

nicholas

Based on the URL in the error message there is no download ID provided. I can only tell you what I see in the information you provided.

Nicholas K. Dionysopoulos

Lead Developer and Director

Wednesday, 01 May 2019 17:17 CDT

System Task

system

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