Support

Admin Tools

#31152 After installing and run the initial set up my website don't work anymore

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by on Wednesday, 24 April 2019 17:17 CDT

Monday, 25 March 2019 02:36 CDT

Jesus Manuel Martinez
After installing the admin tools, i click in the message to run the first basic setup but this kills the website, now when i visit the link the page don't load, instead of that now donwload an empty archive.

I already change the .htaccess and try to disable the admin-tools by rename the archive main and delete the folder in plugins but this don't chage anything, please help!

Monday, 25 March 2019 03:23 CDT

Jesus Manuel Martinez
After reading a lot and searching in the Internet for possible solutions I could not really get anything, but I casually try to open the website in Firefox and this browser alerts me with a popup about the file to download and mentions the protocol "application / x-httpd-php", I started researching the subject and there is a lot of information about it, in a slightly recent post I found the solution, I just had to change the PHP version from 7.2 to 7.1 and strangely that caused the website to load and work again.

Now I will wait for see if this happens again with a new installation of the new version of admintools.

Monday, 25 March 2019 03:46 CDT

tampe125
Hello,

this happens because your site requires some .htaccess directives to run properly. If you manually add those change to the .htaccess file (by editing the file or switching the PHP version), those changes will be lost when you run the Htaccess Maker.
Since your site is now currently running fine, I'd suggest to take a look at the contents of your site. There should be a line with a directive like "AddHandler" or something like that.
Please copy that line inside Htaccess Maker field Custom .htaccess rules at the top of the file, then save and regenerate your .htaccess. In this way you should have a running website and being protected by Admin Tools Htaccess Maker.

PS I'd strongly suggest you to download your currently working .htaccess file, just in case you have to re-apply it.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 24 April 2019 17:17 CDT

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2019-04-24 17:17 CDT

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!