Support

Hi
I am using Admintools on a Siteground staging server and have locked myself out of the administrator backend. When I try to use the /[email protected] I am redirected to the master site and so I am unable to remove the blacklisting of my IP

To clarify, I would like to access http://staging20.mydomain.com/administrator but the admintools_rescue utility redirects me to http://mydomain.com/administrator

from the file manager inmy cpanel I have checked that the $live_site is set to '' - it is.
I don't know how to resolve this : please could you help?
Many thanks
Miles

In this case, let's do it manually instead of using the rescue URL. The instructions are here: https://www.akeebabackup.com/documentation/troubleshooter/atwafissues.html. The manual instructions start under the blue Tip box, at "Using FTP to regain access to your site's administrator". That will disable Admin Tools on your staging site and let you get back in.

Thanks for these comments, Dale and Nicholas.
I've sorted the issue by renaming the main.php temporarily as the help page suggested - a good quick fix. My apologies, Dale, for missing that page initially.
Thanks for your prompt assistance
Miles

You're welcome!