Support

Admin Tools

#30889 Joomla template Themler and Admin tools result in blank page

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by on Friday, 08 March 2019 17:17 CST

Wednesday, 06 February 2019 05:32 CST

geldd001
Hi,

For a website I use themler and admin tools in combination with with htaccess-maker. That all works fine.
But starting today to add some changes I get a blank page with a message I have to clear my browser cache.
I cleared the cache but without any result. I also change from Chrome to Firefox but te result is the same.

Kind regards,
Danny

Wednesday, 06 February 2019 06:34 CST

nicholas
Have you tried removing the .htaccess created by Admin Tools and replacing it with the stock Joomla one? Is the problem reproducible then?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 06 February 2019 06:57 CST

geldd001
Yes i tried but without any result.

Wednesday, 06 February 2019 08:13 CST

nicholas
In this case the problem is not Admin Tools' .htaccess Maker. Most likely it's something in a new version of Themler? Have you tried contacting their support?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 06 February 2019 08:19 CST

geldd001
Hi,

Yes i did but made a ticket to Themler as well because i couldnot figure where the problem seems to be.

Danny

Friday, 08 March 2019 17:17 CST

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2019-03-08 17:17 CST

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!