Admin Tools

#30883 AdminTools seems to prohibit front end password reset

Posted in ‘Admin Tools for Joomla! 4 & 5’

This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version

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PHP version

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Admin Tools version

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Latest post by DaveOzric on Tuesday, 05 February 2019 10:58 CST

Tuesday, 05 February 2019 09:06 CST

DaveOzric

Hello, I found a support ticket regarding this but no solution was given. What is the specific setting in the WAF that prevents password resets on the frontend?

I get an error saying "failed to save user access denied" when trying to reset the password.

Thank you

Tuesday, 05 February 2019 09:19 CST

dlb

In Web Application Firewall, Configure WAF, on the Hardening Options tab, it could be "Disable editing backend users' properties" or "Disable creating / editing backend users from the frontend" or both.

It isn't actually blocking the password reset, it is blocking editing a back end user from the front end.

Dale L. Brackin
Support Specialist

English: native

Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Tuesday, 05 February 2019 10:58 CST

DaveOzric

Hello, it was Disable creating / editing backend users from the frontend.

Turning this off allowed me to get the reset email and do a password reset. This is valuable to know if you have a user based site.

Support