I haven't accessed my admin panel for several months. Today, I tried to access it and got the error, "Unable to connect to authentication service." I reset the password at the Joomla admin console to make sure it was still correct. I tried renaming .htaccess to get in, and it didn't help. I tried searching for similar problems and didn't find a solution. Can I get some help getting in?
#30861 Unable to connect to authentication service
Posted in ‘Admin Tools for Joomla! 4 & 5’
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Environment Information
Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a
Latest post by on Saturday, 02 March 2019 17:17 CST
Wednesday, 30 January 2019 13:41 CST
aetherwizard
Wednesday, 30 January 2019 13:52 CST
dlb
That doesn't sound like an Admin Tools error message. It sounds like a two factor authentication error message. I can't help you with that except to say that it is probably a temporary error, try again.
We can eliminate Admin Tools by disabling it with the instructions here: https://www.akeebabackup.com/documentation/troubleshooter/atwafissues.html.
We can eliminate Admin Tools by disabling it with the instructions here: https://www.akeebabackup.com/documentation/troubleshooter/atwafissues.html.
Dale L. Brackin
Support Specialist
English: nativePlease keep in mind my timezone and cultural differences when reading my replies. Thank you!
????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)
Thursday, 31 January 2019 11:55 CST
aetherwizard
It wasn't a two factor problem. I never activated the plugin or set it up. I finally just deleted the entire installation and reloaded it. It got me working for a day, and now I can't login on the front end, although I can login on the backend.
I agree that this is not an Admin Tools error, but is more likely a JomSocial error or a Joomla error.
I agree that this is not an Admin Tools error, but is more likely a JomSocial error or a Joomla error.
Thursday, 31 January 2019 12:48 CST
dlb
I don't recognize it as a Joomla! error. By process of elimination only, I'd start with JomSocial. I'm sorry I can't be more help.
Dale L. Brackin
Support Specialist
English: nativePlease keep in mind my timezone and cultural differences when reading my replies. Thank you!
????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)
Saturday, 02 March 2019 17:17 CST
System Task
system
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