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Admin Tools

#30799 Locked out, probably because of update

Posted in ‘Admin Tools for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by on Wednesday, 20 February 2019 17:17 CST

Thursday, 17 January 2019 07:32 CST

bcnx
Hi,

today we noticed that two super admin were locked out. The last thing we did was update Admin Tools a couple of days ago. Looking at the Security Exceptions Log, we see:

Admin Query String

Thank you,


BC

Thursday, 17 January 2019 10:14 CST

tampe125
Hello,

the update is not related to the Super Users being blocked. Looking at the reason of the block, it seems that they used the wrong secret param.
Please double check that they are using the correct secret param while accessing the backend.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 17 January 2019 11:56 CST

bcnx
You mean the Administrator secret URL parameter?

BC

Friday, 18 January 2019 02:22 CST

tampe125
Yes, that's right

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 18 January 2019 07:39 CST

bcnx
Hi ,

Interesting, we did not use this before and made the field empty. Now there is a value there. Could that be an effect of the update we did?

BC

Friday, 18 January 2019 10:28 CST

tampe125
Most likely someone followed the QuickStart once again, by default it creates a secret param to access to the backend.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Saturday, 19 January 2019 08:00 CST

bcnx
Davide,

yes, that must be it!

BC

Wednesday, 20 February 2019 17:17 CST

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2019-02-20 17:17 CST

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