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Admin Tools

#30391 Locked out

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by on Wednesday, 21 November 2018 17:17 CST

Monday, 22 October 2018 08:05 CDT

user94923
http://www.example.com/administrator/[email protected]

This just says This site can't be reached

I know the password I just entered but what username should I use?

Monday, 22 October 2018 08:11 CDT

dlb
You have a couple of problems. The reason the link doesn't work is that you have example.com in your Global Settings screen (and configuration.php file). You can fix that after you get back in.

Use the instructions here: https://www.akeebabackup.com/documentation/troubleshooter/atwafissues.html to disable Admin Tools. Then you will be able to log in and clear the block on your IP address. When you're finished, you will need to reverse the procedure to enable Admin Tools again.


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Monday, 22 October 2018 08:30 CDT

user94923
I have tried all those options and am still blocked

Monday, 22 October 2018 08:35 CDT

dlb
The main.php that you renamed is cached. First, clear your browser cache. If that doesn't work, it has to be in another cache somewhere, probably at the host level. You can wait it out until the cache clears or ask your host how to clear it manually.

Also, make sure that main.php really is renamed. Once in a great while we run into permissions problems where the file can't be renamed.


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Monday, 22 October 2018 09:00 CDT

user94923
My hosting company said I was blocked because I tried too many times. They fixed this and got me to disable the admin plugin in the database, so I’m back in.

Monday, 22 October 2018 09:03 CDT

dlb
I'm glad you got it working!


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Wednesday, 21 November 2018 17:17 CST

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

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