Support

Hi

Suddenly I do not have access to my backend nor to the web site of the url

www.traduccionesdesdecasa.com

I have the following message: "You are a spammer, hacker or an otherwise bad person. If you are the administrator of this site and have blocked your own IP address please visit https://traduccionesdesdecasa.com/administrator/index.php? [email protected] where [email protected] is the email address of your (Super User) account. This URL will only send you an email if the IP address you are accessing is blocked by Admin Tools. If you are not blocked in the email, you will not be able to send an email with instructions to unblock your IP if your IP is not blocked. "

1) How did it happen ?, I was not in the administration.
2) How to solve it? I've tried https://translationsdesdecasa.com/administrator/[email protected]

it does not work for me

Can you unblock it?

THANKS

Now it's OK !!!

have you done something?

No, I didn't fix it. We can only access your site if we request login details and you give them to us. There is no "remote control" in any Akeeba product that allows us access to your site.

If you continue to have problems, you can temporarily disable Admin Tools from outside your site with the instructions here: https://www.akeebabackup.com/documentation/troubleshooter/atwafissues.html. That will allow you to log in and fix the blocked IP address.

The reason for the block can be found in the Security Exceptions Log. Note that the process of clearing the blocked IP address will also clear the reason that it was blocked, so you have to figure out why before you fix it.

This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.