Support

Admin Tools

#30015 403 Error on Update

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by cavedog on Friday, 27 July 2018 20:24 CDT

Friday, 27 July 2018 16:47 CDT

cavedog
Every time I try to update to 5.1.3, I get 403 Errors on front and backend. I have tried using Joomla default .htaccess without success. Only way to get it working is to restore backup. I have tried use Rescue URL which lets me into the control panel of my sites backend but when I select Admin Tools component I get the 403 error. There is no "Unblock" button. I do not have any Administrator secret parameters. I have White Listed my IP.

What next?

Friday, 27 July 2018 20:24 CDT

cavedog
FYI, after restoring again, I removed "Password Protect Administrator" and the update worked.

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!