Support

Hello-after tightening up some of the WAF configurations, I am now locked out of the front end of my site. The back end is still accessible. I am the only admin and did not change settings for any individual users. How can I fix this? BTW, I'm really happy with the way Admin Tools has protected my site :)

You can log into the back end and check the Security Exceptions Log in Admin Tools. If there is nothing in the log that would cause the 403 error, then it is an .htaccess error. There would probably be more details on the 403 error in your server error log (not the access log). That might give you a clue as well.

Hi - sorry about my delayed response. I did not see anything in the Security Exceptions Log, and the server error log appeared to be empty. Upon further investigation, I was able to access the front end as a regular user but I am still blocked as the admin/superuser so it's not my ip that is blocked. When I checked my admin permissions in the back end, everything is in order. I am kind of stumped! What else should I look into? Thanks again!

Please go to Web Application Firewall, Configure WAF, on the Hardening Options tab, what is the value in "Forbid frontend Super Administrator login"? If that's Yes, it would explain why you couldn't log in to the front of the site. It should leave a record in the log, so it doesn't quite fit everything.

That was it! Thank you - issue solved.

You're welcome!