Admin Tools

#29483 Unhandled exception - Error

Posted in ‘Admin Tools for Joomla! 4 & 5’

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Environment Information

Joomla! version

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PHP version

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Admin Tools version

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Latest post by on Saturday, 05 May 2018 17:17 CDT

Wednesday, 04 April 2018 14:52 CDT

headcake

I've installed Akeeba Admin Tools on many sites on a particular server that had been hacked a while back. One site in particular has been sending Error emails to me lately tltled "Unhandled exception - Error"

Exception Type: Error
File: /home/.../public_html/.../components/.../view/category/feed.php
Line: 54
Message: Call to undefined method Joomla\CMS\Document\HtmlDocument::addItem()

I received about 7 on this past Friday, 20 of them on Saturday, and about 5-7 every day since. Are these notices coming from Admin Tools? What do they mean and what can I do about it?

Thanks,

Thursday, 05 April 2018 03:13 CDT

nicholas

I can tell you for sure that this message does not come from Admin Tools. Per your error message the issue comes from the RSS feed portion of a component. None o our software has RSS feeds. I can't tell you which component is causing this because you removed the part after /components/ in the error message. That part you removed tells you which is the affected component.

However, it's not the component's fault. Being a developer with lots of experience I can tell what the problem is: a third party plugin is conflicting with non-HTML views (such as raw, feed, JSON and so on), forcing Joomla to treat them as HTML views. This breaks the software which relies on being able to add items to non-HTML views. The problem is that I can't tell you which plugin does that since there's no immediate error message leading us to it. You have to start disabling system, user and content plugins not shipped with Joomla, one by one, to see which is causing the conflict.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Saturday, 05 May 2018 17:17 CDT

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system

This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

Edited by on 2018-05-05 17:17 CDT

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