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Admin Tools

#29415 Joomla form submissions via Yahoo not delivered

Posted in ‘Admin Tools for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
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Admin Tools version
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Latest post by stevie97 on Monday, 26 March 2018 15:37 CDT

stevie97
Aloha,
I am experiencing since a few days (maybe longer as I just noticed) that clients that submit a form on my website and use a yahoo email address that the form is stored in the databases. However, the notification is not sent to the admin any longer. I tested with any other email and it works and also sending emails straight to the admin email from a yahoo user works. Is there anything that might block this via Admin Tools? Or maybe the latest Joomla update caused this?

tampe125
Akeeba Staff
Hello,

Let's make sure that the problem is indeed caused by Admin Tools. In order to do so, try the following:

1. Try setting the Error Reporting level in your Global Configuration to "None". Many errors are caused by harmless PHP Notices and Warnings being output to the browser, breaking anything which requires HTTP header manipulation such as Joomla!'s session management, AJAX calls and download systems.

2. Try to replicate the issue after disabling the "System - Admin Tools" plugin. If you can still replicate the issue, it is not caused by Admin Tools. Disabling that plugin means that Admin Tools code (including the Web Application Firewall) is not running on your site.

3. If you suspect an issue with the .htaccess file, replace its contents with the contents of the stock htaccess.txt file shipped with every version of Joomla!. If you are on GoDaddy please wait for 1-30 minutes for the changes to be effective. Then, retry loading the problem page. If you can still reproduce the error, then it is not caused by .htaccess Maker.

If doing any of the above resulted in the issue still occurring, it's not related with Admin Tools and we can't help you. If doing any of the above did stop the issue from occurring, we'll have to do some troubleshooting.

First go to Admin Tools, Web Application Firewall, Configure WAF. Make sure "Log security exceptions" is set to Yes; if it's not, set it to Yes and click on Save. Now try reproducing your issue. Immediately after that, please go to Admin Tools, Web Application Firewall, Security Exceptions Log. The latest log entry at the top should have the date and time of when the issue occurred. Please copy the Reason and Target URL here so that we can further help you.

If, however, you do not see a log entry, or the Date and/or IP address do not match your last access, this problem is not caused by Admin Tools' WAF. In this case, you will have to do some .htaccess troubleshooting. You may need to read the general .htaccess troubleshooting page, as well as the page on finding out necessary .htaccess exceptions.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

stevie97
Thank you so much. I tested all that and had no success. However, a day later I installed the latest version of Admin Tools and now I am receiving emails again from Yahoo users. Not sure if that has to do something with it or not, it is however solved.

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