Support

Our website is suddenly completely down this morning. We cannot even access the Admin Tools secret sign in page. We need some assistance please. I am looking through forum now to find similar incidences.
Everything was working perfectly fine last night. Something changed not sure what or if related to hosting service.
We get this error message on the frontend, "Error: Failed to start application: Could not connect to MySQL server."
On the backend admin tools sign in, we only see this, "error"

You can completely disable Admin Tools with the instructions here: https://www.akeebabackup.com/documentation/troubleshooter/atwafissues.html. But this doesn't feel like an Admin Tools problem.

Hi Dale

Thanks for the response. I am going through this checklist and so far nothing is working. I got the admin backend login to come up a couple of times but then, nothing happens when I try to log in. Getting nowhere fast.
What could have caused such a drastic change overnight?

I'm sorry, I honestly don't have any ideas on what might have happened. I would suggest that you contact your host to see if they are experiencing any issues. The "can't connect to MySQL" could indicate a MySQL server issue. Without the database server, nothing works. But that's just a wild guess.

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