Support

Hello,
I have a error 403 when I try to change my password or upload a new module or component...
I check on your website and found this treat :
Please go to Components, Admin Tools and click on the Web Application Firewall button. In the new page, click on WAF Configuration. Find the Disable editing backend users' properties option and set it to No. Now you can create and edit all users on your site. For security reasons, remember to re-enable this option after you're done adding/editing users!

When I click on Web Application Firewall button, I have this message: Error
You are not authorised to use this feature

Please I need your help. I can't upgrade my website or change anything because of this error 403
Thanks
Patrick

You can disable Admin Tools from outside Joomla! with the instructions here: https://www.akeebabackup.com/documentation/troubleshooter/atwafissues.html. That should allow you into the component. You found the correct answer for the 403 when changing your password.

Please double check that the user you are using is a Super Administrator. You have to be an SA for some of these functions. Your user may not be an SA for the same reason you can't change the password.

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