Support

Hello,
I have been updating some of my Joomla websites today with Admin tools and Akeebabackup with no problems but one of them www.westlulworthwi.org.uk is now inaccessible from front or back end. All I get is "500 FOF 3.0 is not installed" Given that I can't even get into the back end what do you suggest? I know that can retrieve a backup using FTF and then use kickstart but is there something else I should try first?

Thanks

It is nice to know that you CAN restore, but you don't need to.

You can disable Admin Tools from outside Joomla!! with the instructions here: https://www.akeebabackup.com/documentation/troubleshooter/atwafissues.html.

Then you can download FOF from our Downloads page and install it as you would any other extension.

This is caused by the Joomla! installer. It didn't copy all of the files during the upgrade. Normally, installing the extension twice, back to back, will fix it. But this is a library used by all Akeeba products, so the installer checks to see if it is already there. When it finds that it is (mistakenly), it doesn't install again. So we have to do it the hard way.

Tried all sorts and couldn't get back in so I am downloading a recent archive and going through the kickstart route. Should be quicker.

Sometimes quicker is best. Please let me know if you need any more help.

No thanks, kickstart fixed it!

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