Support

Admin Tools

#29124 Joomla update

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by on Friday, 09 March 2018 17:17 CST

alexwalker
I cannot update using your link:

To install the update on Gate of India Restaurant please click the following link. (If the URL is not a link, copy & paste it to your browser).

Update link: https://gateofindiaonline.co.uk/administrator/index.php?option=com_joomlaupdate

I get this message:
The page you are trying to access is restricted due to a security rule.

If you believe the security rule is affecting the normal operation of your website, contact your host support team and provide detailed instructions how to recreate this error.
They will be able to assist you with rectifying the problem and adjusting the security configuration if needed.

I have added an exception in admintools to the Joomlaupdate.php file but still no joy.

Any suggestions?

nicholas
Akeeba Staff
Manager
This message does not seem to come from our software. Have you tried contacting the host of that site?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!