Support

Admin Tools

#29092 This request is blocked by Admin Tools. Please change this message in the component's options. [RESCUEINFO]

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by on Sunday, 04 March 2018 17:17 CST

Friday, 02 February 2018 02:48 CST

mol4
Hello,

On my clients website (frontend) I'm trying to change the pictures through editing with Droppics Component.
The message I receive when I try to do this is:

This request is blocked by Admin Tools. Please change this message in the component's options. [RESCUEINFO]

How can I change the settings of Admin Tools to let this work?
Website: https://www.burgmechanisatie.nl/producten/occasions

The CSRFShield is set to No

Thanks!
Greetings,
Ton

Friday, 02 February 2018 04:24 CST

tampe125
Hello,

please go inside the Security Exception Logs page and review the records, looking for your IP.
What's the reason of the block? I think you'll have to create a WAF exception, but we first need to understand why your request was blocked.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 02 February 2018 07:54 CST

mol4
Hello Davide,

Here I find the following:

2018-02-02 08:42:42 UTC 94.209.65.87 template= in URL https://www.burgmechanisatie.nl/index.php?option=com_droppics&tmpl=component&28a35816df60b0ff9c8a958ec509cd3c=1&e_name=jform_articletext&caninsert=1&template=system&path=

The IP address is my own IP address.

Thanks!

Friday, 02 February 2018 08:01 CST

mol4
Hello Davide,

After seeing the error I looked further and found ticket: #23688 – Repeated exceptions: template= in URL
After I "Allow Site Templates" (since I use more than one template) it is working fine again.
Thanks!

Friday, 02 February 2018 09:13 CST

tampe125
I was replying to enable such option, but I can see you were faster than me.
Good, I'm glad you found the solution for your issue.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Sunday, 04 March 2018 17:17 CST

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2018-03-04 17:17 CST

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!