Support

Admin Tools

#28948 User permissions

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by on Friday, 02 February 2018 17:17 CST

Wednesday, 03 January 2018 03:09 CST

grahambe
Hi, I have Admin Tools installed on one of my sites and I'm having problems with the user manager. I am not able to save changes made in user manager. I have disabled 'editing backend users' properties' but this still has not helped. Can you advise any other fixes

Thaks

Graham

Wednesday, 03 January 2018 03:18 CST

tampe125
Hello,

can you please be more specific? What's the error you are receiving?
Do you get a 403 error or something else?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 03 January 2018 03:28 CST

grahambe
Hi Davide,

Thanks for your reply. I am not getting any error. The buttons just hang. and there is no way out on the top menu other than through J2 store menu.

Wednesday, 03 January 2018 03:40 CST

tampe125
Can you please share a screenshot?
Moreover, can you please try to disable Admin Tools plugin and see if the same problem still occurs? I suspect it's not caused by Admin Tools software.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 03 January 2018 03:54 CST

grahambe
screen shot is attached. I have also just tried to disable the Admin Tools plugin but got a 403 error

Thanks

Graham

Wednesday, 03 January 2018 03:55 CST

grahambe
Sorry, This time with attachement

Wednesday, 03 January 2018 04:24 CST

tampe125
I'm sorry, in order to be allowed to disable Admin Tools plugin, you'll have to change the option Protect against deactivation to No inside the Configure WAF page.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 03 January 2018 04:56 CST

grahambe
Hi, I have disabled the plugin and still have the same issue so it looks like the issue is not caused by Admin Tools.

But thanks for your help.

Graham

Wednesday, 03 January 2018 05:03 CST

tampe125
You're welcome!
I hope you can find the source of the issue.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 02 February 2018 17:17 CST

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2018-02-02 17:17 CST

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