Admin Tools

#28918 Administration page disappeared

Posted in ‘Admin Tools for Joomla! 4 & 5’

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Environment Information

Joomla! version

n/a

PHP version

n/a

Admin Tools version

n/a

Latest post by on Saturday, 20 January 2018 17:17 CST

Wednesday, 20 December 2017 09:24 CST

webooster

Hi.

I have two websites prosperty.sg and ehcspore.org. Recently I installed admin tools. I'm not sure what options I enabled, but now I'm stuck because everytime I want to access my \admininstrator's page, I can redirected to the main home page instead. This is mind boggling.

Having read through your suggestions.

1) Am I supposed to insert the IP address into the white list? I don't think I did that. How do I resolve this?

2) Is changing the \administrator folder name another option? Does that mean I try to log in the administrator via the renamed folder?

Thanks.

Regards,
Irwin

Wednesday, 20 December 2017 10:13 CST

tampe125

Hello,

first of all please manually disable Admin Tools plugin.
Then review your security exceptions: what's the reason for the block for your IP? Please post here the reason.
Pay attention: Do not click on the button Unlock my IP or you'll delete all the logs, so I won't be able to help you.
If your IP does not show in the list, please get inside the WAF Configuration page, do you have a value for the field Change administrator login directory to?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 21 December 2017 06:49 CST

webooster

Thanks Davide.

I managed to access my administrator account after modifying the file name in the admintools directory. I still don't get the admintools configuration right because I don't really understand how it works.

I'll ask again if I face some more problems. Thank you.

Thursday, 21 December 2017 07:27 CST

tampe125

You're welcome!
Feel free to get in touch if you need ;)

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Saturday, 20 January 2018 17:17 CST

System Task

system

This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

Edited by on 2018-01-20 17:17 CST

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