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Admin Tools

#28911 Authorisation

Posted in ‘Admin Tools for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
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Admin Tools version
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Latest post by on Thursday, 18 January 2018 17:17 CST

Tuesday, 19 December 2017 05:35 CST

grahambe
Hi ,

I have two super users administering my website at the moment. One is in the UK and one is in Spain. The UK user has no problem accessing the back end but the Spain user is receiving and Authorization Required Error when trying to login in the back end. I have no secret URL pram set and I have added his IP to the whitelist. Can you advise on what I need to do to allow him access

Thanks

Graham
Edited by grahambe on 2017-12-19 05:35 CST

Tuesday, 19 December 2017 07:52 CST

tampe125
Hello,

did you enable the Protect your Joomla backend with a password feature?
If so, you should use the same username/password, or disable such feature.

If you didn't enable it, you should contact your host, since sometimes they force some kind of authorization if they think there's something unusual (ie super user logging in from another country).

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 19 December 2017 08:50 CST

grahambe
Hi,

I hadn't added any password the field was blank but the option to remove password protection was available so I clicked remove and all is OK now.

Thanks for your help

Tuesday, 19 December 2017 08:55 CST

tampe125
You're welcome!

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 18 January 2018 17:17 CST

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2018-01-18 17:17 CST

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