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Admin Tools

#28825 Admin Whitelist Not Working Correctly

Posted in ‘Admin Tools for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
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Admin Tools version
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Latest post by on Thursday, 04 January 2018 17:17 CST

Monday, 04 December 2017 20:01 CST

jmackler
I have a strange problem with admin whitelisted ips.

It works for IPs and access when outside our network. Works as expected.

However, when on the internal network or VPN (the same network that the web server is on), it does not quite work right. It appears that the server is seeing internal IP addresses. I assume that this is because the DNS is pointing domain name to the internal server before bouncing out to the web. Since I noticed this was the case, I added the 10.4.40.x range to the whitelist. However, it didn't work. I tried 10.4.40.1-10.4.40.255, and 10.4.0.0/16. It didn't work. However, if I added a particular IP 10.4.40.12, it worked. So why isn't it taking ranges for internal ips?

What am I missing?

Tuesday, 05 December 2017 01:28 CST

nicholas
Everything you said about the DNS is a red herring. We are talking about IPs here. The DNS has nothing to do with it as we neither do a DNS lookup (domain to IP) nor inverse DNS lookup (IP to domain) in the context we are discussing. What we need to troubleshoot is which IP is in use and which IP is being reported by the server.

However, when on the internal network or VPN (the same network that the web server is on), it does not quite work right. It appears that the server is seeing internal IP addresses.


I'm afraid this is a bit vague and can be read in many different ways. I can make assumptions but this rarely helps with forming an accurate reply. I need you to answer four simple questions to get a better idea of what's going on.

Where is the client located (what is their IP address)? The client is the machine that tries to access the site.

Where is the server located (what is its IP address)?

What is the address reported by Admin Tools?

Is the "Enable IP workarounds" active in the Configure WAF page?

Thank you in advance for your replies!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 04 January 2018 17:17 CST

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2018-01-04 17:17 CST

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