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#28798 pkg_admintools-4.3.1-pro.zip installation just spinning

Posted in ‘Admin Tools for Joomla! 4 & 5’
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Environment Information

Joomla! version
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PHP version
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Admin Tools version
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Latest post by gere0818 on Tuesday, 28 November 2017 08:11 CST

Tuesday, 28 November 2017 07:31 CST

gere0818
I just subscribed yesterday for essentials. I followed the instructions for the installation of pkg_admintools-4.3.1-pro.zip, and the installation process never finishes. The installation process symbol keeps spinning. It even ran overnight. I tried to go to https://www.akeebabackup.com/documentation/troubleshooter/abinstallation.html, but I get a 403 error. The version that was installed is 3.7.1. This is not an emergency, but I would like to get my site hardened better against malicious activity, and this is part of that process.

Thanks for your help

Tuesday, 28 November 2017 07:40 CST

nicholas
The page you are looking for has moved to https://www.akeebabackup.com/documentation/troubleshooter/akeeba-backup-and-co.html#abinstallation Please follow the instructions on that page.

Thank you very much for the heads up regarding the old URL! I have now added a redirection.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 28 November 2017 07:49 CST

gere0818
That page is for the akeeba backup install troubleshooting. DOes the activity still apply for the admintool?

Tuesday, 28 November 2017 08:03 CST

gere0818
I do not see anything in the document that addresses my current issue.

Tuesday, 28 November 2017 08:09 CST

gere0818
I've closed the browser and logged back in. I now get the following error on the tool page. I will reinstall as it suggests.
The System - Admin Tools plugin is not loaded. Unfortunately we cannot determine the cause. Some file may be missing or corrupt. We strongly recommend reinstalling Admin Tools, twice in a row, without uninstalling before or in between to force Joomla! to install and overwrite any missing or corrupt files.

Tuesday, 28 November 2017 08:11 CST

gere0818
closing this ticket, the last reinstall worked.

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