One Super User cannot log in, has tried too many times!
Can I whitelist her, or what can I do?
Thanks!
Britt
Can I whitelist her, or what can I do?
Thanks!
Britt
#28717 One Super User is blocked
Posted in ‘Admin Tools for Joomla! 4 & 5’
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Environment Information
Joomla! version
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PHP version
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Admin Tools version
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Latest post by on Sunday, 10 December 2017 17:17 CST
Thursday, 09 November 2017 18:49 CST
brittsan
Thursday, 09 November 2017 22:28 CST
dlb
Britt,
You need to look at the Security Exceptions Log to see what errors are being created. You can search for just that IP address to make it easy. Then delete all the entries. Next delete that IP from the Auto Ban List and Auto Ban History. You have to get all three to reset the IP address.
Please let me know what error is keeping her out and we'll see how to stop it.
You can use the "Never block" list, but the IP address has to be fixed, it won't work with dynamic IP addresses.
You need to look at the Security Exceptions Log to see what errors are being created. You can search for just that IP address to make it easy. Then delete all the entries. Next delete that IP from the Auto Ban List and Auto Ban History. You have to get all three to reset the IP address.
Please let me know what error is keeping her out and we'll see how to stop it.
You can use the "Never block" list, but the IP address has to be fixed, it won't work with dynamic IP addresses.
Dale L. Brackin
Support Specialist
English: nativePlease keep in mind my timezone and cultural differences when reading my replies. Thank you!
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My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)
Sunday, 10 December 2017 17:17 CST
System Task
system
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