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Admin Tools

#28672 can't access admin

Posted in ‘Admin Tools for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by on Thursday, 30 November 2017 17:17 CST

Monday, 30 October 2017 07:04 CDT

user92677
We installed admin tools on our main site and our subsite. We cannot gain access to the subsite though. The admin panel is not visible at all

http://laculturalexchange.com

THis is what's on the htaccess file
### Security Enhanced & Highly Optimized .htaccess File for Joomla!
### automatically generated by Admin Tools 4.1.3 on 2017-05-13 13:07:10 UTC
### Auto-detected Apache version: 2.2 (best guess)

How can we fix this?

Thanks!

Monday, 30 October 2017 08:27 CDT

tampe125
Hello,

what's the name of the subsite? Is it inside a folder in the root of the site?
You'll have to add that folder inside the Htaccess Maker exceptions, in the field Allow direct access, including .php files, to these directories. You can find more info here: https://www.akeebabackup.com/documentation/admin-tools/server-protection.html

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 30 October 2017 11:34 CDT

user92677
Thanks for the info.

The site in question is not really a subsite, I made a mistake.

It's one of our sites on our server. We do not remember adding admin tools to it, but I guess we must have.

We have a few subsites on our domain (nohoartsdistrict.com) and these have not been affected.

How can we remove the admin tools from laculturalexchange.com without access through admin?

Tuesday, 31 October 2017 03:20 CDT

tampe125
Please replace your current .htaccess file with Joomla default one, then follow these steps to disable Admin Tools System plugin.
Finally, take a look at the administrator folder: if there is a .htaccess AND a .htpasswd file, delete them.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 30 November 2017 17:17 CST

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2017-11-30 17:17 CST

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